How to Submit a Ticket

How to Submit a Ticket for Website Changes or Issues

Welcome to our support center! If you're looking to make design changes to your website or if you're experiencing technical issues, you're in the right place.

Follow the steps below to create a ticket that will help us understand and address your needs efficiently.

Creating a Ticket

Step 1: Identify Your Ticket Type

First, determine the nature of your request:

• Design Ticket: For changes to the website's appearance, layout, or content.
• Support Ticket: For technical issues such as website downtime, loading problems, etc.

Step 2: Gather Your Information

Depending on your ticket type, you'll need to collect specific information:

For Design Tickets:

• Page Details: Specify the URL or name of the page where you want changes.
• Change Details: Clearly describe the changes you need. Include:
  • Text changes: Provide the exact text that needs to be added, removed, or modified.
  • Image changes: Attach the images you want to be added or replaced. Mention the placement of these images on the page.
  • Design references: If possible, attach images or links that illustrate the design style or layout you're aiming for.
• Additional Instructions: Any other details that might help us understand your vision better.

For Support Tickets:

• Issue Description: Describe the problem you're experiencing in as much detail as possible.
• Screenshots: Attach screenshots that illustrate the issue. This could include error messages, broken pages, etc.
• Error Messages: If applicable, note down any specific error messages you see.
• Device and Browser: Mention the device and browser you're using, as this can help in troubleshooting.

For Miscellaneous Tickets:

• General inquiries that don't match other specific categories.
• Feedback about our services, website, or your overall experience with us.
• Suggestions for new features, improvements, or services you'd like to see.
• Any other comments or ideas you'd like to share with our team

Step 3: Submit Your Ticket

Once you have all the necessary information:

1. Go to our ticket submission page (provide link).
2. Choose the appropriate ticket type (Design or Support).
3. Fill in the form with the information you gathered in Step 2.
4. Attach any relevant files.
5. Submit the ticket.

After Submission

• Confirmation: You'll receive an email confirming that we've received your ticket.
• Follow-Up: Our team may contact you for further information if needed.
• Resolution: We'll work on your request and update you on the progress until completion.

Tips for a Faster Resolution

• Be Specific: The more details you provide, the easier it is for us to understand and fulfill your request.
• Use Clear Titles: Summarize your request or issue succinctly in the ticket title.
• Prioritize: If submitting multiple requests, let us know if certain changes are more urgent than others.

Thank you for taking the time to provide all the necessary details. This ensures we can address your needs effectively and efficiently. If you have any questions about submitting a ticket, please contact our support team.